FENSA & THE BUILDING REGULATIONS

Woodland is a registered member of the FENSA scheme, so you can be sure that any applicable windows and doors we install comply with Document L and N of the Building Regulations. For all applicable installations Woodland will register the work with FENSA who will issue you with a certificate of compliance. Please keep this certificate safe in case you need to provide evidence of compliance, for example when you sell your home. Please note that FENSA registration is only required for complete replacements and in doors with over 50% glass. Partial replacements are counted as repairs and registration is not required.

INSURANCE BACKED GUARANTEE

All FENSA registered installations are covered by an Insurance Backed Guarantee. This covers your deposit and any work required under the terms of our guarantee in the unlikely event we cease to trade during our guarantee period (10 years).

WHAT NEXT?

Should you wish to proceed with all or part of the above quotation please contact our office on 020 85472171 or email . A deposit of 25% is payable on order. Once this is received your order will be scheduled into our program and we will arrange a convenient time to carry out a detailed pre-production resurvey, where required. We will invoice you a 50% progress payment which
must be paid prior to installation and the final payment of 25% will be invoice upon completion of works.

DEPOSIT

A deposit of 25% is required to confirm your order. If you are proceeding with all works, the deposit amount is summarised in your quotation. Should you wish to proceed with part of the quotation please contact us to confirm the required deposit. An interim payment of 50% is then payable prior to installation, with the balance payable on completion.

For orders placed on a “Supply only” basis, a deposit of 50% is required and the balance is payable prior to delivery.

METHOD OF PAYMENT

We accept payments using the following methods:

• Secure online payment – Follow the link we send with your invoice and pay by credit/debit card
• By telephone – You may call us and pay by debit /credit card,
• Online BACS transfer – using the bank account details you will find on your quotation.

All payments must be made in £ GBP (Pound Sterling). If making a transfer, be sure that the account details match those on your original quotation. We will never contact you by email to ask you to pay into a different bank account.

We accept Visa, Visa Debit and Mastercard. We do not accept American Express.

CONFIRMATION OF ORDER

When your detailed resurvey has been carried out, we will send your confirmation of order. This will detail everything discussed during the initial survey visit as well as anything hi-lighted on the detailed resurvey visit. If you have made any amendments since the original quotation was prepared, these will be included here. When you receive your confirmation of order, we will also confirm your scheduled installation date. This
is an approximate date based on our current workload. We will then confirm an accurate start date once manufacture of your order is underway.

INTERIM PAYMENT

When manufacture of your order nears completion, we will contact you to arrange an interim payment of 50% of the value of your order. The final balance will then be due on completion.

COMPLETION

Once installation is complete you will be asked to inspect the installation and make payment. We will then prepare your guarantee and register your installation with FENSA, where applicable. More information relating to completion will be sent with your confirmation of order.

REFUND AND CANCELLATION

The Customer has the right to cancel their order within 14 days from the date of acceptance of the quotation, without penalty, provided work on the order has not started (please refer to point 19 below). Cancellation must be confirmed in writing to Woodland of Kingston, either by recorded delivery, or by sending an email to 

If sending confirmation of cancellation by recorded delivery, it should be posted to:

Woodland of Kingston
St Peter’s House
6 Cambridge Road
Kingston upon Thames
KT1 3JY

If an order is cancelled within 14 days, the deposit will be returned in full. Monies will be returned using he same payment method by which the deposit was made where possible. Please allow 7 days for receipt of the refund.

Cancellation of the order after 14 days from date of acceptance will result in a loss of deposit and may incur costs to the value of any work carried out if the value of that work exceeds the value of the deposit paid. If such costs are applicable, they shall be applied fairly.

Where the customer wishes to cancel the order and it has been agreed that work on the order will commence within 14 days of acceptance, the customer will be charged a reasonable rate for any work carried out.

All products manufactured, supplied and fitted by Woodland of Kingston are bespoke and made to measure to the customer’s specific requirements.

We care a great deal about getting things right and will always do our best to exceed your expectations. This applies to the quality of product we fit as well as the service we provide. That said, we acknowledge that things can go wrong. In the unlikely circumstance that, on completion of the work, you are not satisfied that the work has been carried out with reasonable care and skill; or that the materials used are not of satisfactory quality and are not fit for their purpose; or that they are not as described, then we will make every reasonable attempt to put this right. We may, at our discretion, offer to repair or replace the products. In these circumstances, the work will be carried out within a reasonable time, but without causing significant inconvenience.

For further details please refer to our Terms and Conditions of sale, or contact a member of the Woodland of Kingston team.